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NPS 2022 Annual Overall Rating Report of Aramark at Yosemite

by Yosemite Anon
In 2022 Aramark at Yosemite, aka Yosemite Hospitality, received a Marginal score on the NPS's Annual Overall Rating(AOR) Report. The 2023 AOR has not been released yet.
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NOTE - I received all of NPS's Annual Overall Rating(AOR) Reports on Aramark at Yosemite this last Monday the 26th of February. I have been told by Yosemite's Freedom of Information Act Officer that these will be posted for public review soon. Along with the 2023 AOR Report.

I am posting this report page by page in it's entirety below, so that others can begin to see how horribly Aramark is mismanaging their contract in Yosemite.

I am extremely concerned that issues documented by NPS in this AOR Report are just the tip of the iceberg as far as problems in Yosemite go. A good example of this is the fact that year in and year out, a majority of food service facilities do not seem to be getting even one Health Inspection. Meanwhile there have been multiple Noro Virus outbreak connected to these same facilities since Aramark has been in charge of the concessions Contract in Yosemite. As well as a constant pattern of Aramark not reporting major problems and then not fixing issues properly. Often leaving water damage and mold to such important facilities - Curry Village, the Ahwahnee, and the Lodge have all had issues like this in recent years. Aramark has not reported these issues and seems to have a major problem with fixing these ongoing maintenance issues.
by Anon Yosemite
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Aramark received a Marginal Rating for 2022.
by Anon Yosemite
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This page references the narratives I will attach below. Page 3.

by Anon Yosemite
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Beginning page of the Narratives for the 2022 AOR of Aramark at Yosemite.
by Anon Yosemite
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The Risk Management program evaluation was Marginal in 2022.
by Anon Yosemite
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This narrative mentions mold issues between Lodge Basecamp and the Mountain Room.
by Anon Yosemite
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Talks about a visitor who was injured by a damaged fire ring at Housekeeping Camp, after NPS had already warned the company to fix damaged fire ring hazards at Housekeeping.

Mentions ongoing issues at the Ahwahnee with hood fires in the kitchen that never seem to be fixed or addressed properly.

Aramark claims to have done overhead electrical line repairs, but upon further inspection by NPS, the work was found to not be completed.
by Anon Yosemite
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Mentions a 500 gallon Glycol spill at the Ice Rink.

Unpermitted pesticides being used, including aerosols for Bed Bugs.
by Anon Yosemite
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Begins to explain how many contract obligations Aramark has not met over the years regarding Environmental Management.
by Anon Yosemite
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Continues to talk about Environmental Management contract obligations that have not been met.
by Anon Yosemite
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Continues to talk about Environmental Management contract obligations that have not been met.
by Anon Yosemite
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A total of 28 health inspections were done. The Ahwahnee Pool, Yosemite Valley Lodge Basecamp, and Village Grill received Marginal inspection ratings. Badger Pass Skiers Grill received an Unsatisfactory inspection rating.

Aramark received an Asset Management Program rating of Unsatisfactory.
by Anon Yosemite
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A total of 28 health inspections were done. The Ahwahnee Pool, Yosemite Valley Lodge Basecamp, and Village Grill received Marginal inspection ratings. Badger Pass Skiers Grill received an Unsatisfactory inspection rating.

Aramark received an Asset Management Program rating of Unsatisfactory.
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The disrepair of employee housing units and fire clearance around the housing were identified as areas of concern.

Explains some of the issues with lack of ongoing maintenance, and Aramark continuing to not hire a Preservation Maintenance Lead Position.
by Anon Yosemite
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High Sierra Camps, Tuolumne Lodge and Grill didn't open, due to ongoing labor shortages.

El Portal Trailer Court evacuated.

Alcohol being served at Ice Rink without the proper training. The absence of training forced Aramark to shut down alcohol service at the Ice Rink.

by Anon Yosemite
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Website issues need to be addressed to provide the most accurate and updated information. Including Badger Pass operations, and menus for it's food and beverage operations.

by Anon Yosemite
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Consessionaire must a Seasonal Employee Housing unit outside the area which provides housing for 430 seasonal employees. Housing must include food service, training, and recreational facilities. Was supposed to be done no later than the second anniversary of the contract effective date(aka 2018?).

Lists a couple of other things that Aramark is required to do by contract, but still hasn't done years later.
by Anon Yosemite
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Ongoing staffing issues force Aramark to close the Starbucks, Curry Village Meadow Grill, and Tuolumne Grill.

Ongoing issues with lack of drivers for the buses and tow trucks.

Staffing Key Leadership positions continues to be a problem. The Senior Huma Resources Lead and Preservation Maintenance Lead continue to remain vacant.

Inspections, reporting, and routine maintenance continue to be an issue. Project related closeout documentation remains outstanding fo.r some projects dating back to 2016.

Wildlife concerns and issues of improperly stored food, trash, and recycling were significant during the summer months. Repeated food storage issues happened at back docks. Including the Ahwahnee, Village Grill, and Curry Village over he course of several months. At Curry Village doors were unsecured, trash was overflowing, and a freezer truck was left unlatched. Additionally a bear was reported at the Pizza Deck. Multiple issues continued to happen at the Village Grill.

by Anon Yosemite
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This category seems to pat the concessionaire on the back for actually doing things that they are supposed to. Good job Aramark. You actually did a few things right for once.
by Anon Yosemite
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This section seems to be patting the concessionaire on the back for doing the things that they are supposed to do.
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Several contractually required projects and initiatives remain incomplete.

NPS sent Aramark a formal letter regarding its outstanding unmet Contractual obligations. Which were also discussed in the 2021 AOR.
Aramark responded to the NPS letter with the status of outstanding Contract requirements, and/or committed to deadlines, some of which were commitments to close out by the 2022 calender year. Commitments were not met by the end of the calender year. NPS continues to work with Aramark to determine next steps to meet outstanding contractual requirements.

Visitor Satisfaction information is based on surveys collected by the consessionaire.
by Anon Yosemite
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A summary of surveys collected by the consessionaire and provided as a summary to NPS.

NPS only received 8 comments via mail, email, and on site comment cards. Comments included concerns about food quality, general poor service quality from staff, High Sierra Camps closure, High Sierra Camp lottery, Valley Shuttles, Aramarks website, a retail display, and Tuolumne Meadow Lodge and White Wolf closures due to staffing shortages.
by Anon Yosemite
Administrative Compliance Report in the form of a graph. Administrative Compliance narrative includes more information above.
by Anon Yosemite
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Administrative Compliance Report in the form of a graph. Administrative Compliance narrative includes more information above.
by Anon Yosemite
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For more information see the Administrative Compliance narrative above.
by Anon Yosemite
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For more information see the Administrative Compliance Report narrative above.
by Anon Yosemite
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For more information see the Administrative Compliance narrative above.
by Anon Yosemite
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Concessional Operation Performance Report received a Marginal rating of 59.8.
by Anon Yosemite
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Concessional Operation Performance Report received a Marginal rating of 59.8.
by Anon Yosemite
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Concessional Operation Performance Report received a Marginal rating of 59.8.
by Anon Yosemite
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See Public Health narrative above for more info.

28 Health Inspections were done. Aramark operates 41 facilities. 3 inspections received Marginal Ratings, and one received an Unsatisfactory Rating. The overall rating for Public Health was Marginal.
by Anon Yosemite
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See Risk Management narrative above for more info.
by Anon Yosemite
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For more info see narrative above.
by Anon Yosemite
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For more info see related narrative posted above.
by Anon Yosemite
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Risk Management Program Evaluation Report Rating is Marginal.
by Anon Yosemite
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For more information see associated narrative posted above.
by Anon Yosemite
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For more information see associated narrative posted above.
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For more information see associated narrative above.
by Anon Yosemite
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See associated narrative posted above for more information.
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For more information see the attached narrative above.
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