Wells Fargo Customer Service Fees Show No Mercy

Wells Fargo, one of the world's largest banks, owes customers for years of overcharging $35 overdrafts in a federal lawsuit fought for by the People revealing that bankers order items paid according to their own discretion, often causing a chain of overdrafts that cost customers hundreds of dollars in fees while the poor struggle to survive in a world recession.

Customer service often gives non-answers when a dispute is filed against the bank. The Direct Deposit Advance service can be cut off forcing SSI citizens to pay $500 immediately as was their previous policyinstead of paying it back at $100 per month and despite the fact that they have had a bank account at the same bank for twenty years. Bankers will call in the same threatening tone as those who seek payment for a late mortgage payment or bankruptcy. They make it obvious they do not care for the disabled, seniors, the poor and those wiped out of their IRAs and retirement benefits -- it is not their job. Nonetheless, bank policies continue to deny customers solvency, clear answers and access to any possible solution to problems they helped create.

Bankers will refer distressed customers to call Customer Service rather than solve problems face to face. Snowballing fees is no way to treat responsible citizens.