Mission Statement of Amazon.com Workers

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"We call our group Day2 [at] Amazon.com because Bezos is always telling us, 'It's Day One, we can't stop or rest,' and we think five years of Day One is generating lots of problems for us."

Zach Works
Tier Three Customer Service Employee

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Day2 [at] Amazon.com/WashTech Mission Statement

We the hourly Customer Service workers at Amazon.com believe in the future of the company and that its future depends on the commitment to quality customer service and the people who provide it. As Customer Service representatives we have helped build this company and have created the new benchmark of customer service excellence in worldwide e-commerce.

Quality customer service requires professional, well-trained individuals that have job security, compensation that reflects our skills and commitment to the company, respect, career development opportunities, continued education and a voice. Amazon.com cannot sustain the standard of excellence that it has attained with anything less than a true commitment to these core values.

To us, these values mean:

Job Security: We must have some sense of security concerning our employment with Amazon.com. There must be formal procedures established to protect employees from arbitrary dismissals and disciplinary actions. We want guarantees that Amazon's expansion into cheaper labor markets will not be at the expense of those who work in Seattle.

Compensation: We believe our compensation must be commensurate with the role that we have played in making Amazon.com what it is today. The value we contribute to the company in helping build lasting customer relations must be recognized and rewarded in our compensation.

Respect: We must be treated as the individuals we are, which presumes a basic level of honesty and respect. Amazon.com must recognize that we require a work schedule that supports not only our company and its CS development, but our personal lives outside the workplace. Current policies involving mandatory overtime and last-minute schedule changes are not acceptable.

Career Development/Advancement Opportunities: We want promotionjal opportunities opened up to all customer service representatives.

Promoting Continued Education: We must have access to continuing education and training classes so our career options can develop within the company and the industry.

Voice: We believe that Tier One, Two and Three Seattle Customer Service Representatives need to come together to build a majority organization that represents our interests, and ensures that our voice is heard. Only with a permanent credible voice will we be able to accurately convey our concerns to management, and thus ensure that Amazon.com acheive customer excellence.

Our goal is to establish a new organization called Day2 [at] Amazon.com/WashTech. By signing this mission statement, you are committing to building our future, designating Day2 [at] Amazon.com/WashTech will have the authority to represent your collective interests with regard to employment at Amazon.com and seek union recognition.

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If you are an Amazon.com Tier One, Two or Three customer service employee and want to sign on to the Mission Statement, contact us! We can be reached through the WashTech office at (206) 726-8580 or via email at contact [at] washtech.org.

WashTech is a local affiliate of The Newspaper Guild (http://www.newsguild.org) and the Communications Workers of America (http://www.cwa-union.org).