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Indybay Feature
Related Categories: San Francisco | Health, Housing & Public Services
Changes to Shelter Reservation System in SF
by D. Boyer
Thursday Feb 20th, 2014 9:59 AM
There have been changes to the "Changes" homeless shelter reservation system in San Francisco.
As of 2/6/2014

How To Get On The 311 Shelter Reservation Waitlist?

How to get a 90-day Reservation in the Adult Emergency Shelter System?

Who can Enter the 311 Shelter Reservation Waitlist?

Anyone seeking a 90-day adult emergency shelter reservation can join the Waitlist,
but may have only one place on the list at a time.

In order to enter the 311 Shelter Reservation Waitlist:
You need to have a current profile in CHANGES. If you don’t have one, visit a
CHANGES reservation site. (Locations listed at the end.)

You must not have a 90-day reservation beyond tonight. If you have a one-
night or weekend reservation, you can enter the Waitlist.

How to Enter the 311 Shelter Reservation Waitlist
Call 311 anytime (dialing 3-1-1 or (415) 701-2311 – 24 hours a day, 7 days a week)
CHANGES reservation sites will have dedicated 311 phones.
Language assistance is available at 311.
Go to a CHANGES reservation site and request assistance to enter the Waitlist.
You can list shelters where you do not wish to stay when you enter the Waitlist.

(Optional) Share your phone number, agree to accept text messages and/or share a
back-up contact phone number so that 311 can reach you.
Providing a reachable phone number is strongly encouraged.

What is the Waitlist?

The Waitlist is a list of everyone who has contacted 311 for a 90 day reservation in
order of those who will be offered beds.

Each day, 311 will place the Waitlist callers from the previous 24-hour period into a
random order and then add them to the bottom of the Waitlist.

Waitlists will be updated and posted daily. You identify your place using your Date of
Birth and the CHANGES Client ID number (available when entering the Waitlist).

Check your place on the waitlist by:

Viewing posted Waitlists at various locations and online.

Asking for help at CHANGES reservation sites and shelters (when staying in a
shelter) during designated times.

Calling 311 or looking online at:

As of 2/6/2014
Locations of CHANGES Reservation Sites
(Waitlists posted at these sites.)

MSC South Drop-In Center
525 Fifth Street
5:00PM - 1:00AM, every day

United Council of Human Services - Resource Center
2111 Jennings Street
7:00 - 9:00AM, and 7:00 – 9:00PM, every day

Mission Neighborhood Resource Center
165 Capp Street
Monday – Friday: 7:00AM – Noon and 2:00 – 7:00 PM
(open until 8:00 PM on Thursdays)
Saturday: 7:00AM – Noon

Glide Walk-In Center
330 Ellis Street
Monday – Friday: 7:00 – 11:00 AM and 4:00 – 9:00 PM
Questions & Concerns can be raised by calling 311

Dial 3-1-1 or (415) 701-2311, TTY (415) 701-2323

Visiting a CHANGES reservation site during hours listed above.

When the 311 Shelter Reservation Waitlist program begins:

311 staff will be making your 90-day reservation by phone. 311 will not be a
drop-in site. CHANGES reservation sites can help you with this process.

90-day Reservations will only be offered to people on the 311 Shelter Reservation

You no longer need to line up at CHANGES reservation sites for the 7:00 AM
opening. Everyone will have the same access to 90-day shelter reservations.
There is no advantage to being first in line in the morning.

What is NOT Changing:
CHANGES reservation sites and Resource Centers will
continue to provide services and make one-night and weekend reservations. They
can also assist with the 311 Shelter Reservation Waitlist process.

Saturday, February 15, 2014, at 10:00 AM

You can begin calling 311 to
enter the Waitlist. Waitlist entries will be collected for one week prior to the first

During this first week entries are being accepted for the 311 Shelter
Reservation Waitlist, the day you call will not determine placement on the
list. All names from the initial week will be placed in a random order.

After the first week, each day’s new entries will be placed in a random
order and added to the bottom of the list.

Reservation stations will continue to make 90 day and one night
reservations until Friday, February 21, 2014.

Sunday, February 23, 2014, at 12:00 Midnight:
The first entries for the Waitlist collected since February 15th
will be placed in a random order.

Effective Monday, February 24, 2014, at 12:01 AM

New entries will be collected till Midnight daily and added to the bottom of the Waitlist.