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UID:Indybay-18511867
SEQUENCE:18543489
CREATED:20080628T225800Z
DESCRIPTION:Will Call Center Servicing Solve Labor's 'Customer Satisfaction' 
 Problems?\nA presentation by labor journalist Steve Early and others.\nA 
 new trend in the trade unions and especially the SEIU is the introduction 
 of Call Centers to deal with members grievances and questions. These call 
 centers are advertised as a new way of servicing and providing labor 
 information to union members throughout the state and the country. They 
 coincide with the establishment of mega locals of tens and hundreds of 
 thousands of members. This presentation will look at what these call 
 centers are, how they work and the logic of the call center agenda. Steve 
 Early is working on a book on new developments in labor and in particularly 
 the SEIU. \nSee also:\nhttp://www.laborfest.net/2008schedule.htm\n 
 https://www.indybay.org/newsitems/2008/06/28/18511867.php
SUMMARY:Laborfest: Do call center's serve labor union members well?
LOCATION:ILWU Local 6 Hall 255 9th St. near Howard, San Francisco (near Civic Center 
 BART/Metro, 2 blocks south of Market), on 19 Polk bus line\n
URL:https://www.indybay.org/newsitems/2008/06/28/18511867.php
DTSTART:20080723T020000Z
DTEND:20080723T040000Z
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